What happens after I've placed the order?
We process all orders. Usually your details are delivered instantly but please allow some extra time to receive your order.
How long does it take to setup?
You don’t need to be a technical person to install our services. We just ask you to read the information properly. We provide you with complete instructions on how to install and use on all supported devices. It takes approx 10-15 minutes to setup then just login and start watching. If you face any difficulties just speak to our live support team or join our support groups and our team will be happy to help.
How long does it take to receive my order?
We usually deliver the order instantly. But please allow upto 8 hours to receive your email incase we have to process your order manually.
If you don't receive your order details via email please check your spam/junk mail.
The Movies/Series I want to watch is not on my Pearl TV app how can i request?
Unfortunately, we do not take requests for Movies/Series for Pearl TV subscriptions. If you are a big fan of Movies/Series we highly reccomend purchasing our PearlPLEX plan where you can request your own content.
What do I need in order to use your service?
All our plans require an internet connection above 15mbps which you can test here - speedtest.net
You must also have a device to put the app on this can be a Firestick, Android box, Android tablet, Smart TV, iPhone, Apple TV, iPad, PC/Laptop, Playstation/Xbox or any other Android supported device. Everything is pre-setup on our side you just need to login and start watching.
Am I able to watch Pearl TV on several devices simultaneously with a single subscription?
Unfortunately, you won’t have the ability to do this with a 1 device subscription. Using a single account for multiple connections will result in your IP address and username being blocked. With that said, you do have the ability to buy an additional connection for an extra fee or purchase a subscription that is not a "1 Device" subscription
Is the content displayed in high quality?
IP networks are optimized to use the best connections possible so users can receive high quality output. We maintain performance levels on our end to ensure the highest quality possible on a regular basis. That being said all of our content is a minimum of 720p.
How can I add an additional device to a subscription?
Speak to us on the support groups or on live chat for a quote.
Do I need a VPN?
The short answer is, currently no. However, this could change at any point in the future - although the probability is very low.
